Account Deletion Request
How to delete your account
If you have the Acordle app installed on your device, the fastest way to delete your account is through the app settings:
- Open Acordle.
- Go to Settings.
- Tap on Reset or delete account (trash can icon) and follow the instructions.
Request deletion via email
If you no longer have access to the app, you can request the deletion of your account and all associated personal data by sending an email to:
IMPORTANT SECURITY REQUIREMENT: You must send the request from the same email address you used to sign in to Acordle. For your security, we will verify ownership by hashing the sender's email address and matching it against our database. If the hash does not match, the request will be rejected to prevent unauthorized account deletions.
Please include the following information in your request:
- Your nickname in the app (required to confirm the target account).
- If you used "Sign in with Apple" with "Hide My Email" enabled, please note that we can only verify requests sent from your Apple private relay address.
We will process your request without undue delay and, in any event, within one month, subject to any extensions permitted by applicable law. Once the deletion is complete, you will receive a confirmation email.
What data is deleted?
When you delete your account, we remove your private data, including synced progress, user statistics, and notification tokens. As explained in our Privacy Policy, some records may be retained for legitimate purposes such as maintaining ranking integrity, preserving entitlement history, and keeping purchase verification or review metadata needed to investigate refunds, ownership restores, or manual entitlement decisions.